Supermeme.ai Help Center
Find answers about creation credits, watermark settings, subscriptions, payments, and API or MCP access.
Creation credits
- What does a creation credit cover?
Creation credits cover AI generations and can also be used when you save a meme made by hand. A generation may return several options, and the number varies.
- How many free credits do I get?
Pricing currently lists 10 creation credits per UTC calendar month for free accounts. Sign in to check the balance available to your account.
- Do unused paid credits roll over?
Your account shows your current creation credit balance. To confirm rollover rules for your subscription, contact support with your plan name.
- Are creation credits and API requests the same allowance?
Creation credits and API requests are separate allowances. The current Startup plan lists unlimited creation credits and 2,000 API requests per month.
Watermarks & branding
- How do I remove the Supermeme watermark?
The paid plans shown on Pricing include Supermeme watermark removal. If a download still has the watermark, check your current plan and contact support with the meme and your plan name.
- Can I use my own watermark?
Plans with custom watermark text let you set a handle, company name, or another short label in Account under Watermark. Logo badges and styled headers or footers are separate brand-kit options.
Plans, billing & refunds
- How do I cancel my subscription?
Open cancellation options from Account and follow the steps to manage your subscription in the billing portal. Review the billing details shown before confirming a change.
- Can I pause instead of canceling?
The cancellation flow may offer a pause of one, two, or three months when you select that you are not using the app enough. Review the details of the option shown before confirming.
- How do I request a refund?
Contact support with your account email and invoice number or payment date to discuss a refund. The Terms and Conditions contain the published Return and Refund Policy.
- What should I do if a payment fails?
Review your billing settings in Account and check your invoice history for the invoice involved. If the issue remains, contact support with the invoice details and the error you saw.
API & MCP
- How do I get API access?
The paid plans shown on Pricing include API request allowances. Check the access available to your account; if your plan includes API access, create a key under Developers. The API documentation explains authentication, endpoints, and response handling.
- How do I use MCP?
MCP connects a compatible assistant to Supermeme’s template search and rendering tools. The assistant chooses a template and writes captions for you to review. Check your account’s API/MCP access and the assistant’s plan and permissions, then follow the MCP setup guide.
Need more help?
Describe what you tried and what happened. For a billing question, include your account email and invoice details.
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